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Our Client Success Approach

We strive to make the implementation and launch process as easy and seamless as possible. From day one you will be assigned to your own dedicated account manager and implementation specialist that will guide you every step of the way.


Zone 1: Defining the plan

Your dedicated implementation specialist will schedule a kickoff call to understand the needs specific to your club and set up a plan to incorporate FitMetrix into your brand. We will be working with you to customize webpages, TV screens, emails and the app and to deploy and install any necessary hardware.

Zone 2: Time to play

The next phase of your setup is making sure you have the equipment you need in the studio, you’re all trained up, and we’ve tested your fitness tracking program. Your website and/or app is ready for fine-tuning with your new FitMetrix technology running in the background.


Zone 3: Ready, Set, Launch

Now you’re ready to introduce your clients to an engaging new way of working out! Final tests and preparations are made and completed at this stage, and you are prepared to launch FitMetrix in the studio and on the web.

Zone 4: Keep Up The Pace

As this point, you’ve learned the ropes of a new fitness environment, run several classes, and feel like a FitMetrix pro! Keep up with new features and improvements through our regular release notes, and an ever-evolving knowledge base. Of course, live support is also available to answer those one-of-a-kind questions.


Got Questions? We Can Help.

Frequently Asked Questions

  • How much does the FitMetrix platform cost?

    Pricing starts as low as $99/month. Please contact us for a customized quote.

  • What kind of training is included when signing up?

    After signing up for the platform, it is our goal to have you up and running as quickly as possible. Each client will be trained according to what products have been purchased with a live implementation specialist to assure the greatest success using the platform. Training webinars are also available several times a week

  • How easy is it to integrate the member portal and website widgets into my existing website?

    With over 20 customizable types, our web widgets are designed to be easily dropped in your website and Facebook page. Our widgets work with the most popular content management systems including Wordpress, Squarespace, WIX, Shopify and many more

  • Which heart rate monitors does the FitMetrix platform work with?

    Our platform is compatible with a multitude of Ant+ heart rate monitors from Garmin to Wahoo and Myzone whether wrist monitors or chest straps. We are also compatible with the Polar bluetooth heart rate monitors

  • How does it all work?

    The FitMetrix platform is a cloud-based technology that leverages as light a footprint in the studio as possible to allow for the most flexibility when it comes to getting started. Click into the diagram below to see in more detail.

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